Responsible Gambling at Casino Infinity

At Infinity we take responsible gambling seriously. We want every player to enjoy betting and casino play in a safe, controlled way, so we provide clear tools and guidance to help you manage your activity. If you ever feel play is getting out of hand, please use the available controls or contact our support team for help.

Player protection principles

We base our approach on prevention, early detection, and support. That means making tools easy to find, offering realistic limits you can set yourself, and responding quickly when a player asks for assistance. We respect player privacy and handle requests confidentially.

Activity-control tools

You can manage your account activity through the account settings or by contacting support. Available controls include deposit limits, loss limits, session limits, and temporary account breaks. Use these tools proactively to keep play within comfortable boundaries.

Deposit limits

Set daily, weekly, or monthly deposit caps to control how much you add to your account. Limits can be increased or decreased, and changes may require a short waiting period for security reasons. Check your account settings to view or change your current limits.

Loss limits

Loss limits let you restrict how much you can lose over a chosen period. These are designed to reduce financial risk and help you stick to a preset budget. Apply limits in your account or ask support to assist with setup.

Time limits and account breaks

Session reminders and time-out options help you manage how long you play. You can set regular reminders, choose automatic session cut-offs, or place your account on a short-term break if you need time away from the site.

Self-exclusion

If you need a longer break, self-exclusion is available. Self-exclusion blocks account access for the duration you select and prevents us from sending promotional messages during that period. To set or lift a self-exclusion you must contact support; terms for reinstatement may apply.

Signs of problematic behaviour

Look out for warning signs such as spending more time or money than planned, chasing losses, neglecting obligations, or feeling anxious about play. If you notice these signs in yourself or someone close to you, consider activating one of the control tools or seeking advice.

Tips for maintaining control

Set a clear budget before you play, use pre-set limits, take regular breaks, avoid gambling when stressed or impaired, and monitor your activity regularly. Treat gambling as entertainment, not a way to make money.

Professional help and support

If you need further assistance, consider reaching out to local support services or a healthcare professional. You can also contact our support team via live chat or the help section in your account for guidance on tools and next steps. We are here to help you stay in control.