Response Time
Our support team is ready to help with any questions, account-related issues, technical concerns or general feedback. You can reach us through convenient channels including live chat, email and phone, our agents aim to respond quickly and guide you through verification, deposits, withdrawals and game access. If you need assistance at any time, open the chat or use the contact options below and we will take care of it promptly. Submit documents or start a chat below.
| Department | Contact |
|---|---|
| Customer support | Live chat (24/7) • Email: [email protected] • Help with account, verification and technical issues |
| General enquiries | Email: [email protected] • Product questions, payments and feedback |
| Affiliate enquiries | Email: [email protected] • Partnership proposals and affiliate programme |
| Phone | +1 347 552 1092 • Call for urgent account or payment assistance |
| Working hours | 24/7 • Email responses typically within 24 hours |
Email assistance
Email is the preferred contact method for detailed requests, account issues, or when you need to send documents. Please write to [email protected] with a clear subject line and include your account ID and up-to-date contact details. Providing this information up front helps us resolve cases faster and prevents delays caused by missing or unclear information.
Submit your enquiry
Response Time
Our support team aims to respond promptly to all inquiries. Most messages receive a reply within one business day. Complex issues, such as KYC verifications or payment investigations, may require additional time depending on the nature of the case and third-party processing. If you need faster help, reach out via live chat for immediate assistance.
Feedback
We'd love your feedback, suggestions, or ideas to improve the site. Our team reads every message carefully and uses input to refine features, promotions, and site usability. Tell us what you enjoyed, what needs work, or report any bugs you found. Your feedback matters and helps us make Infinity easier to use and more enjoyable for everyone.