User Terms and Conditions

These Terms and Conditions describe the rules that apply when you use Infinity. They set out the relationship between us and our players, covering account conduct, deposits and withdrawals, promotions, and dispute handling. By using the site you agree to these terms and any specific rules that apply to individual promotions or services.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Only one account is permitted per person, household and IP address. You must not allow others to use your login or share account credentials. We may ask you to verify your identity and address before allowing access to certain features or before processing withdrawals.

We reserve the right to suspend, limit or close accounts and to withhold funds when we suspect fraud, identity theft, bonus abuse, chargebacks or other breaches of these terms. If we restrict an account we will notify you and explain the next steps where possible.

Eligibility requirements

To register you must meet the eligibility criteria shown during registration. You must be of legal gambling age as stated in our sign-up flow and must not be a self-excluded or blocked player. We do not accept accounts from persons who are prohibited from playing on our platform under applicable local rules.

We may refuse registration or close existing accounts if you cannot provide required verification documents or if your account activity conflicts with these terms.

Acceptable platform use

Use our services fairly and lawfully. Prohibited activity includes collusion, automated play (bots), multiple accounts, chargeback abuse, exploiting technical faults, and any attempt to manipulate game outcomes or platform systems. Abusive behaviour towards staff or other players is not tolerated.

Attempts to circumvent geo-restrictions, security controls or self-exclusion measures will result in account closure and possible forfeiture of funds.

General bonus and promotion rules

Promotions and bonuses are subject to their specific terms as well as these general terms. Wagering requirements, maximum bet limits while wagering, eligible games and excluded payment methods will be stated in each offer. Typical examples include wagering on the deposit plus bonus and separate wagering for free-spin winnings - see the individual promotion rules for exact figures.

We may cancel or amend promotions, reclaim bonuses where abuse is detected, and refuse bonus credit where deposits are made via excluded methods such as certain e-wallets. Always review the full promo terms before opting in.

Deposits and withdrawals

Available payment methods, limits and processing times are shown in the cashier. Minimum deposit and withdrawal levels apply and may vary by method. You may be required to withdraw to the same method used for deposit where practical. Withdrawals are subject to verification checks and any applicable limits; we may apply maximum per-transaction and monthly caps where stated in the account settings.

Third-party charges may apply and processing times depend on the chosen method. We will provide guidance during the withdrawal process and may request additional documentation to complete a payout.

Dispute resolution

If you have a complaint contact our support team via live chat or email at [email protected]. We aim to respond promptly and to resolve disputes fairly. Where necessary your account may be suspended while we investigate. If you remain dissatisfied after our internal review we will explain available next steps and any external options where applicable.

Updates to terms and conditions

We may update these terms from time to time. Changes will be posted on the site and, where appropriate, notified to active account holders. Continued use of the service after updates indicates acceptance of the revised terms, so please check this page regularly.